Customer support
Answers to the common questions, and a human when that is not enough.
Contact us
Write to support@ats.safe-gpt.co. Include your account email and, for a scan issue, the file you uploaded. First response within one business day.
Billing and cancellation
Manage your plan in account settings. Cancelling takes one step and keeps access until the end of the paid period. Refund requests inside 14 days of a charge are handled by email.
Upload problems
If a scan returns nothing, the file is usually an image-based PDF. Re-export from your editor as a text PDF or send the DOCX instead.
Frequently asked questions
How do I delete my account?
Account settings, then Delete account. Resumes and scan history are removed with it.
Do you offer phone support?
No. Email only, which keeps a written record of your issue and our answer.
See your match rate in under a minute
Upload a resume, paste a job posting, and find out what the applicant tracking system sees.